Monday, July 24, 2017
   
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ECTEL conducting consumer survey

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Telecom-89The Eastern Caribbean Telecommunications Authority (ECTEL) is conducting a survey of consumers in Member States.

The role of the Eastern Caribbean Telecommunications Authority (ECTEL) and by extension the National Telecommunications Regulatory Commissions (NTRCs) dictates that consumers of electronic communications services in Member States are supported and empowered in the best way possible.

To this end, ECTEL and the NTRCs have embarked on a path to ensure that consumers know and understand their rights and responsibilities in their engagements with the providers of electronic communications services. 

Consumers have become a major focus for ECTEL and the NTRCs in view of the current electronic communications environment. This is demonstrated in the provisions for the protection of consumers in the proposed new Electronic Communications (EC) Bill, the new proposed Mobile Electronic (Roaming Services) Bill and new proposed regulations on consumer protection. 

The survey can be accessed via the following link https://www.surveymonkey.com/r/85WYDDT as well as on ECTEL’s website and Facebook page.



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