Kein zugriff auf google konto über android

This post answers typical questions about the Authenticator app. If freundin don"t see bei answer kommen sie your question, go kommen sie the Authenticator app forum.

Du schaust: Kein zugriff auf google konto über android

The Authenticator anwendung replaced the Azure Authenticator app, and it"s die recommended anwendung when sie use two-step verification. The Authenticator anwendung is available for Android and iOS.

Frequently inquiry questions

Permission kommen sie access her location

Q: I got a prompt asking me zu grant permission zum the anwendung to accessibility my location. Why bei der I see this?

A: you will lakers a vorbestraft from Authenticator asking zum access zu your location if her IT admin has produced a plan requiring you zu share your general practitioners location before freundin are allowed kommen sie access details resources. You will do it need kommen sie share your place once every hour kommen sie ensure freundin are blieb within a country where you are allowed kommen sie access die resource.

On iOS, recommends permitting the anwendung to accessibility location always. Follow die iOS prompts kommen sie grant the permission. This is what every permission level möchte mean zum you:

Allow while using the app: If freundin choose this option, you’ll be prompted to select two an ext options.

Always permit (recommended): when you’re ausblüten accessing ns protected resource, for the following 24 hours, your location möchte be common silently once von hour from the device, so you will not need zu get out your phone and manually grant each hour.

Keep only while using: if you’re still accessing die protected resource, every hour, you will do it need to pull out your device und manually approve die request.

Allow once: once every hour that you’re still accessing ns resource, or next time you try zu access ns resource, you will do it need kommen sie grant permission again. You will need to go zu Settings and manually enable the permission.

Don’t allow: If sie select this option, you will do it be blocked from accessing die resource. If freundin change her mind, you will need zu go kommen sie Settings und manually enable the permission.

On Android, recommends allowing the app to accessibility location all die time. Monitor the android prompts to grant the permission. Here’s what each permission level wollen mean zum you:

Allow all ns time (recommended): while you’re blieb accessing die protected resource, zum the next 24 hours, her location wollen be shared silently once von hour from the device, dafür you will not need to get out your phone and manually grant each hour.

Allow only while using die app: when you’re blieb accessing the protected resource, every hour, you’ll need to pull the end your device and manually approve die request.

Deny und don’t asking again: If you select this option, you will do it be clogged from accessing ns resource.

Q: How zu sein my location info used und stored?

A: ns Authenticator app collects her GPS info to determine what country sie are situated in. Ns country name and location coordinates are sent back to the system to identify if sie are allowed to access the protected resource. Die country name ist stored und reported back to your IT admin, however your actual collaborates are never ever saved or save on servers.

Note: Policies kommen sie limit source access using gps location are notfall yet miyvue.comed bei the us Gov cloud. 

Notification blocks sign-in

Q: I’m trying to sign in and I need to select the number in my app that’s displayed on the sign-in screen, however the notification prompt from Authenticator is blocking the screen. What do I do?

A: Select the “Hide” option on the notification so you can see the sign-in screen and the number you need to select. The prompt reappears after 5 seconds, and you can select the correct number then. 

Registering a device

Q: ist registering a maker agreeing zu give the company or service access zu my device?

A: Registering a an equipment gives your machine access kommen sie your organization"s services und doesn"t enable your organization access to your device.

Error including account

Q: When ich try to add my account, i get an error article saying “The account you"re trying zu add zu sein not valid weist this time. Contact your admin to fix this concern (uniqueness validation).” What should i do?

A: with out zu your admin and let them recognize you’re prevent from including your account kommen sie Authenticator because des a uniqueness validation issue. You’ll need zu provide her sign-in username so that her admin tun können look freundin up bei your organization.

Legacy APNs deprecated

Q: Because ns legacy binary interface for apple Push notification service is being deprecated an November 2020, how kann I continue kommen sie use Authenticator/Phone Factor to sign-in?

A: Apple announced deprecation of press notifications that usage its binary interface zum iOS devices, such as those used über Phone Factor. To continue kommen sie receive press notifications, us recommend the users upgrade their Authenticator anwendung to die latest version von the app. In the meantime, you tun können work roughly it über manually checking zum notifications an the Authenticator app.

App Lock feature

Q: What is app Lock, and how kann I usage it to help kommen sie keep me more secure?

A: anwendung Lock helps keep your one-time verification codes, app information, and app settings more secure. When anwendung Lock ist enabled, you’ll be asked kommen sie authenticate using your an equipment PIN or biometric every time you open Authenticator. App Lock deshalb helps ensure the you’re die only one who tun können approve notifications by prompting zum your pen or biometric any type of time sie approve a sign-in notification. You can turn app Lock top top or off on the Authenticator setups page. By default, anwendung Lock ist turned on wie you set nach oben a pin or biometric on her device.Unfortunately, there"s no insurance that app Lock will stop someone from accessing Authenticator. That"s because maker registration tun können happen an other areas outside of Authenticator, such as an Android account setups or in the Company tür app.

Windows mobile retired

Q: I schutz a windows Mobile device, and the Authenticator on fenster Mobile has actually been deprecated. Can I continue authenticating using ns app?

A: every authentications using ns Authenticator on windows Mobile möchte be retired after July 15, 2020. Us strongly introduce that sie use an alternate authentication method to avoid gift locked out of your accounts.

Alternate options for enterprise customers include:

alternate options zum personal account individuals include:

Android screenshots

Q: can I take it screenshots des my one-time password (OTP) codes on the android Authenticator?

A: beginning with relax 6.2003.1704 von Authenticator Android, von default every OTP codes are concealed anytime a screenshot of Authenticator zu sein taken. If freundin want to seen your OTP codes in screenshots or enable other apps kommen sie capture the Authenticator screen, you can. Nur turn on the Screen Capture setting bei Authenticator and restart ns app.

Delete save data

Q: What charme does ns Authenticator keep on mine behalf und how tun können I delete it?

A: ns Authenticator app collects three types of information:

Account info you provide wie you include your account. After including your account, depending on ns features freundin enable zum the account, her account dünn might sync under to the app. This data kann be removed über removing her account.

Diagnostic log data that remains only in the apps until you select Send feedback in die app"s top menu kommen sie send logs kommen sie These logs kann contain personal säule such as e-mails addresses, server addresses, or IP addresses. They so can save on computer device dünn such as device name und operating system version. Any type of personal säule collected ist limited to information needed to help troubleshoot app issues. You kann browse these log in files bei the app at any time to lakers the die info being gathered. If you send her log files, Authentication app engineers möchte use castle only to troubleshoot customer-reported issues.

Non-personally identifiable intake data, together "started add account flow/successfully added account," or "notification approved." This säule is in integral part von our engineering decisions. Your usage helps us recognize where we can improve die apps in ways that are important kommen sie you. You see a notification des this charme collection wie you usage the apps for the zuerst time. That informs you that it can be turned off on ns app"s Settings page. You can turn this setting on or off weist any time.

Codes in the app

Q: What are die codes an the app for?

A: wie man you open Authenticator, you"ll see your included accounts as tiles. Your work or college accounts and your angestellter account will have six or eight digit numbers visible an the full screen view des the account (accessed über tapping the account tile). Zum other accounts, you’ll seen a six or eight digit number bei the Accounts page des the app.You"ll usage these codes as single-use password kommen sie verify that you are who sie say sie are. After you sign in with your username und password, you"ll type in the confirmation code that"s damit verbundenen with the account. Zum example, if you"re Katy signing bei to your Contoso account, you"d tap ns account tile und then use the verification password 895823. For the Outlook account, you’d follow ns same steps.Tap ns Contoso account tile.After you tap die Contoso account tile, die verification code ist visible in full screen.

Countdown timer

Q: Why does the number next to die code keep zählen down?

A: sie might see a 30-second timer berechnung down next kommen sie your active verification code. This timer is deswegen that freundin never sign bei using die same password twice. Uneven a password, us don"t desire you to remember this number. Die idea zu sein that only someone with access to your phone knows your code.

Grayed account tile

Q: Why ist my account brick gray?

A: Some organizations require Authenticator zu work with single sign-on and to safeguard organizational resources. Bei this situation, ns account isn"t used zum two-step verification und shows nach oben as gray or inactive. This type des account zu sein frequently referred to as a "broker" account.

Device registration

Q: What ist device registration?

A: your org can require you kommen sie register die device to track access kommen sie secured resources, such as files and apps. They so might turn on Conditional Access to reduce the risk von unwanted access kommen sie those resources. You kann unregister your an equipment in Settings, but you may lose access kommen sie emails in Outlook, files in OneDrive, und you"ll lose ns ability to use call sign-in.

Verification codes when connected

Q: Do i need zu be connected kommen sie the internet or mine network kommen sie get und use die verification codes?

A: the codes don"t require you zu be on the internet or connected to data, deshalb you don"t require phone leistungen to sign in. Additionally, because the apps stops to run as soon as freundin close it, it won"t drain your battery.

No notifications when app is closed

Q: Why do i only gain notifications when the anwendung is open? wie the app is closed, ich don"t acquire notifications.

A: If you"re gaining notifications, however not in alert, also with your ringer on, freundin should check your anwendung settings. Make certain the anwendung is turned on zu use sound or kommen sie vibrate zum notifications. If sie don"t gain notifications punkt all, you should check ns following conditions:

Is her phone in Do not Disturb or Quiet mode? this modes kann sein prevent apps from sending out notifications.

Can sie get notifications from various other apps? If not, it might be a belästigung with die network connections on her phone, or die notifications channel from android or Apple. You can try zu resolve your network connections through her phone settings. You might need kommen sie talk to your leistungen provider zu help with the android or sich entschuldigen notifications channel.

Can you get notifications weil das some accounts on die app, but not others? If yes, remove die problematic account from your app, include it again permitting notifications, and see if that fixes ns problem.

If freundin tried all von these steps and are ausblüten having issues, we recommend sending your log in files for diagnostics. Offen the app, go to app’s top-level menu, und then select Send feedback. ~ that, go kommen sie the Authenticator app forum and tell the problem you"re seeing and the steps you tried.

Switch to push notifications

Q: I"m using ns verification codes an the app, yet how do ich switch to die push notifications?

A: You tun können set nach oben notifications zum your arbeiten or school account (if allowed über your administrator) or weil das your personal account. Notifications won"t work zum third-party accounts, like google or Facebook.To move your personal account over zu notifications, you"ll schutz to re-register your an equipment with the account. Walk to Add Account, select Personal Account, and then sign in using her username and password.For your arbeit or school account, your organization decides whether or not to allow one-click notifications.

Notifications zum other accounts

Q: perform notifications work zum accounts?

A: No, notifications only arbeiten with accounts and Azure active Directory accounts. If your arbeiten or school provides Azure advertisement accounts, they room able kommen sie turn off this feature.

Backup und recovery

Q: I gott a neu device or revived my device from a backup. Exactly how do ich set hoch my accounts in Authenticator again?

A: If freundin turned on Cloud Backup on your alt device, you can use your alt backup zu recover your account credentials top top your neu iOS or in Android device. Zum more info, seen the Backup and recover account credentials through Authenticator article.

Lost device

Q: i lost my device or relocated on zu a neu device. How do i make certain notifications don"t continue to go to my old device?

A: adding Authenticator kommen sie your neu device doesn"t automatically remove the anwendung from your alt device. Also deleting the apps from your old device isn"t enough. Freundin must both delete the app from your alt device und tell or her organization kommen sie forget und unregister the alt device.

Remove account from app

Q:How do i remove bei account from ns app?

A: Tap the account tile weil das the account you’d like kommen sie remove indigenous the app to view ns account full screen. Tap Remove account to remove the account from ns app.If you schutz a maker that ist registered v your organization, sie might need an extra step zu remove your account. On these devices, Authenticator zu sein automatically registered as a machine administrator. If sie want to completely uninstall ns app, sie need to first unregister ns app in the anwendung settings.

Too many permissions

Q: Why walk the app request deshalb many permissions?

A: Here"s die full list des permissions that might be request for, und how they"re used von the app. Die specific permissions you lakers will count on the type of phone freundin have.

Location. Periodically your organization wants zu know your place before enabling you to access certain resources. The app will request this permission only if your organization has a plan requiring location.

Use biometric hardware. Some work und school account require in additional pen whenever freundin verify your identity. The apps requires your consent zu use biometric or facial acknowledgment instead von entering die PIN.

Camera. Used to scannen QR codes when you add a work, school, or account.

Contacts and phone. The apps requires this permission zu search for work or college accounts on your phone and add them to the app for you.

SMS. Used kommen sie make sure your call number matches die number ~ above record wie you sign in with your mitarbeiter account zum the zuerst time. Us send a text message to ns phone on which freundin installed the apps that includes a 6-8 digit verification code. Freundin don"t need kommen sie find this code and enter it because Authenticator find it automatically bei the buchstabe message.

Draw over other apps. The notification you get that verifies your identification is also displayed on any kind of other running app.

Receive dünn from ns internet. This permission zu sein required zum sending notifications.

Prevent phone indigenous sleeping. If sie register your maker with your organization, your organization tun können change this policy on your phone.

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Control vibration. You kann choose whether you would prefer a vibration whenever sie receive a notification zu verify your identity.

Use fingerprint hardware. Some work and school account require in additional pen whenever you verify her identity. To make die process easier, we enable you zu use her fingerprint instead of entering ns PIN.

View network connections. When sie add a account, the app requires network/internet connection.

Read die contents des your storage. This permission ist only used when you report a technical problem through the app settings. Some die info from her storage ist collected to diagnostizieren the issue.

Full network access. This permission ist required zum sending notifications zu verify your identity.

Run punkt startup. If you restart your phone, this permission guarantee that freundin continue you receive notifications kommen sie verify her identity.

Approve requests without unlocking

Q: Why go Authenticator enable you to approve a request without unlocking ns device?

A: freundin don"t have to unlock her device zu approve verification requests because all freundin need to prove ist that you have your phone with you. Two-step verification calls for proving 2 things--a thing freundin know, und a thing you have. Die thing you know zu sein your password. The thing you oase is her phone (set hoch with Authenticator und registered together a two-step confirmation proof.) Therefore, having ns phone and approving die request meets the criteria zum the 2nd step des verification.

Activity notifications

Q: Why in I getting notifications about my account activity?

A: activity notifications are sent zu Authenticator automatically whenever a change ist made kommen sie your personal accounts, helping to keep sie more secure. We previously sent this notifications only through email and SMS. Zum more die info about these task notifications, see What wake up if there"s in unusual sign-in kommen sie your account. Kommen sie change where you receive her notifications, sign in to the Where tun können we contact freundin with non-critical account alerts page des your account.

One-time passcodes

Q: mine one-time passcodes are notfall working. What should i do?

A: do sure the date und time ~ above your device are correct und are being automatically synced. If ns date und time ist wrong, or out of sync, ns code won"t work.

Windows 10 Mobile

Q: The fenstern 10 mobile operating system was deprecated December 2019. Will the Authenticator on fenster Mobile operating systems be deprecated as well?

A: Authenticator ~ above all windows Mobile operating system will notfall be sustained after Feb 28, 2020. Individuals will not be eligible for receiving any new updates to the app post die aforementioned date. After ~ Feb 28, 2020 dienstleistungen that right now authentications using the Authenticator top top all fenstern Mobile operating systems will begin zu retire your Bei order kommen sie authenticate right into services, us strongly encourage all our users to switch to in alternate authentication mechanism prior kommen sie this date.

Default e-mail app

Q: when signing bei to my arbeit or institution account using ns default mail app that comes v iOS, ich get prompted von Authenticator for my security verification information. After ich enter that information and return zu the briefe app, ich get in error. What tun können I do?

A: This most-likely happens due to the fact that your sign-in and your mail apps are occurring throughout two various apps, bring about the anfangsverdacht background sign-in process zu stop working und to fail. Zu try kommen sie fix this, us recommend freundin select the Safari icon on the bottom best side von the display while signing in to your e-mail app. über moving to Safari, ns whole sign-in process happens in a single app, enabling you to sign bei to the anwendung successfully.

Apple watch watchOS 7

Q: Why I in having problems with sich entschuldigen Watch ~ above watchOS 7?

A: Sometimes, approving or denying a session on watchOS 7 stops working with the verfehlt message "Failed kommen sie communicate with ns phone. Make sure kommen sie keep her Watch screen awake throughout future requests. Lakers the FAQs weil das more info.". There is a known issue with notifications when apps lock ist enabled or when number matching zu sein required, and we’re functioning with apfel to get this fixed. In the meantime, any kind of notifications that require die Authenticator watchOS anwendung should be authorized on her phone instead.

Signing into bei iOS app

Q: ns trying kommen sie sign into an iOS app, und I need to approve a an alert on the Authenticator app. When i go rückseitig to the iOS app, ich get stuck. What kann sein I do?

A: This ist a known concern on iOS 13+. Reach out kommen sie your assistance admin weil das help, and provide ns following details: Use Azure MFA, notfall MFA server.

Apple clock doesn"t nur accounts

Q: Why aren"t every my account showing up when ich open Authenticator on my sich entschuldigen Watch?

A: Authenticator miyvue.coms just mitarbeiter or institution or arbeiten accounts with push notifications ~ above the apfel Watch companion app. Zum your various other accounts, like google or Facebook, you schutz to offen the Authenticator anwendung on her phone to see your verification codes.

Apple clock notifications

Q: Why can"t i approve or refuse notifications ~ above my sich entschuldigen Watch?

A: First, make certain you"ve upgraded to Authenticator ausführung 6.0.0 or higher on her iPhone. After ~ that, open the Authenticator companion apps on your sich entschuldigen Watch and look weil das any accounts v a Set Up button beneath them. Complete the setup process kommen sie approve notifications weil das those accounts.

Apple Watch communication error

Q: I"m getting a communication error betwee the apfel Watch und my phone. What kann sein I do kommen sie troubleshoot?

A: This error happens when your Watch screen goes zu sleep before it finishes connecting with your phone. If the fehler happens during setup, try kommen sie run setup again, do sure kommen sie keep her Watch wake up until ns process ist done. At ns same time, open the app on your phone and respond zu any prompts the appear. If your phone und Watch blieb aren"t communicating, you can try ns following actions:

Force quit die Authenticator phone app und open it again on her iPhone.

Force quit die companion apps on your apfel Watch.

Open the Authenticator companion app on your Watch.

Hold down the side taste until the Shutdown screen appears.

Release the side button und hold down die Digital Crown to force quit die active app.

Turn turn off both Bluetooth and Wi-Fi zum both your phone and your Watch, and then revolve them back on.

Restart her iPhone and your Watch.

If the verfehlt occurs wie man you"re trying zu approve a notification, keep ns screen top top your sich entschuldigen Watch awake until the request is complete und you hear the sound that suggests it was successful.

Apple watch companion app not syncing

Q: Why isn"t the Authenticator companion anwendung for apple Watch syncing or showing up on mine watch?

A: If the anwendung isn"t showing nach oben on your Watch, try die following actions:

Make certain your Watch ist running watchOS 4.0 or higher.

Sync your Watch again.

Apple clock companion app crashed

Q: My sich entschuldigen Watch companion apps crashed. Can I send you my crash logs dafür you tun können investigate?

A: You zuerst have zu make sure you"ve chosen zu share your analysieren with us. If you"re a TestFlight user, you"re already signed up. Otherwise, you kann sein go to Settings > Privacy > Analytics and pick both the Share iphone & clock analytics and the Share with anwendung Developers options.

After you sign up, you tun können try zu reproduce her crash deswegen your crash logs are automatically sent kommen sie dienstleistungen specialists zum investigation. However, if you can"t reproduce your crash, you kann manually copy her log files und send them to us.

Open the Watch app on her phone, walk to Settings > General, and then click Copy clock Analytics.

Find die corresponding crash under Settings > Privacy > Analytics > Analytics Data, und then manually copy ns entire text.

Open Authenticator on your phone and paste that copied text into the Describe the issue freundin are facing box under Having trouble? on the Send feedback page.

Autofill through Authenticator

Q: What zu sein Autofill with Authenticator?

A: the Authenticator apps now securely stores und autofills passwords on apps und websites you visit on your phone. You tun können use Autofill zu sync and autofill her passwords on your iOS und Android devices. After setting up ns Authenticator app as bei autofill provider on her phone, the offers kommen sie save your passwords wie you go into them ~ above a site or in in app sign-in page. Die passwords are saved as teil of your personal account and are deshalb available when you sign bei to Edge with your mitarbeiter account.

Q: What information can Authenticator autofill zum me?

A: Authenticator tun können autofill usernames und passwords top top sites und apps freundin visit on her phone.

Q: just how do i turn top top password autofill an Authenticator on my phone?

A: Follow this steps:

Open die Authenticator app.

Q: just how do i make Authenticator ns default autofill provider on mine phone?

A: Follow these steps:

Open die Authenticator app.

On the Passwords tab inside ns app, select Sign an with and sign bei using your account.

Do one of the following:

On iOS, under Settings, select How zu turn top top Autofill in the Autofill settings section to learn how to set Authenticator as the default autofill provider.

On Android, under Settings, select Set together Autofill provider in the Autofill settings section.

Q: What if Autofill is not available weil das me in Settings?

A: If Autofill zu sein not available weil das you an Authenticator, it might be since autofill has not yet to be allowed zum your company or account type. You kann use this function on a an equipment where your work or school account no added. Zu learn much more on how kommen sie allow Autofill zum your organization, lakers "Autofill zum IT admins."

Q: just how do ich stop syncing passwords?

A: kommen sie stop syncing passwords in the Authenticator app, open Settings Autofill settings > Sync account. On ns next screen, you kann sein select on Stop sync and remove all autofill data. This will remove passwords and other autofill charme from the device. Removed autofill säule doesn"t affect two-step verification.

Q: how are mine passwords protected von the Authenticator app?

A: Authenticator apps already provides a high level des security weil das two-step verification and account management, and the same high security bar is deshalb extended to managing your passwords.

Strong authentication zu sein needed von Authenticator app: Signing into Authenticator requires a 2nd step. This method that your passwords inside Authenticator app are safeguarded even if someone has your account password.

Autofill data is safeguarded with biometrics und passcode: prior to you kann sein autofill password on in app or site, Authenticator requires biometric or machine passcode. This helps add extra security deswegen that even if who else has access kommen sie your device, castle can"t to fill or see your password, since they’re unable zu provide the biometric or an equipment PIN input. Also, a user cannot offen the Passwords buchseite unless they administer biometric or PIN, also if they turn off anwendung Lock bei app settings.

Passwords on die device room encrypted: Passwords on maker are encrypted, und encryption/decryption keys are never stored und always generated when needed. Passwords are only decrypted when user desires to, that is, during autofill or wie user desires to seen the password, both of which call for biometric or PIN.

Cloud and network security: her passwords on the wolke are encrypted and decrypted only when they reach your device. Passwords room synced over in SSL-protected HTTPS connection, which help prevent an attacker from eavesdropping ~ above sensitive charme when it is being synced. We so ensure us check ns sanity of säule being synced over network making use of cryptographic hashed attributes (specifically, hash-based message authentication code).

Autofill zum IT admins

Q: wollen my employee or students get kommen sie use password autofill in Authenticator app?

A: Yes, Autofill weil das your personal accounts now works zum most enterprise individuals even wie a arbeiten or college account ist added to the Authenticator app. You kann fill out a form to permit or deny Autofill for your company and send the to ns Authenticator team. Autofill is not right now available zum work or school accounts.

Q: will my users’ arbeit or institution account password get instantly synced?

A: No. Password autofill won"t sync arbeiten or school account password weil das your users. When users visit a site or an app, Authenticator möchte offer to save the password for that site or app, and password is saved only wie man user choose to.

Q: kann sein I include only details users an my organization to die allowlist zum Autofill?

A: No. Enterprises can only enable passwords autofill for all or none des their employees punkt this time.

Q: What if mine employee or student has actually multiple work or institution accounts? for example, my employee has accounts native multiple enterprises or schools in their Authenticator.

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A: all enterprises or colleges added in the Authenticator app need zu be allowlisted for Autofill bei Authenticator weil das the app owner to be able kommen sie use it. Ns one exception zu this restriction zu sein when her employee or student adds their work or institution account into cloud-based two-step verification as an external or third-party account.